Reviews
What Northwest Arkansas homeowners say after the crew leaves.
These are people who had a roof replaced, a claim fought, siding repaired or gutters hung. Names are as they posted them, and the staff they mention are the people who actually came to the house.
4.8
4.8 stars from 265 Google reviews
The insurance appeal
Juan Yan
Google review, September 2026
A denied claim is where most homeowners stop. If that is where you are, read how the appeal was built, then see how insurance claims work with Pinnacle.
“We had an outstanding experience working with Brian Teague on our roof replacement, and I cannot recommend him highly enough. From the very beginning, Brian was extremely professional, knowledgeable, patient, and dedicated.
Our insurance company initially denied our roof claim, but Brian did not simply give up. He carefully reviewed the situation, helped organize the necessary documentation and supporting evidence, and guided us through the appeal process. Thanks in large part to his knowledge and persistence, the appeal was ultimately successful and our roof replacement was approved.
[…] We never felt pressured or rushed. […] If any of our friends or family ever need help with a roof inspection, insurance claim, or roof replacement, Brian would be the first person we recommend.”
More from Google
“He was able to provide me with a quote within 24 hours, which made the process quick and easy from the start. My roof was in need of replacement after years of wear from weathering, and Brandon and the team provided a quick turnaround on the new roof.”
“Travis and his team were thorough, professional, and quick. Our roof was very old, had two layers of shingles that needed to be removed, and needed for the space around the chimney to be repaired due to water leaks.”
“Pinnacle Roofing partnered with us on a solar job. We needed a roof done before we could continue our work. Brian was able to get us a quote within 48 hours and the roof was on by the end of the following week.”
Published on Pinnacle’s own site
Eight more, dated, attributed the way Google shows them.
“Brian and Pinnacle Roofing went above and beyond. After insurance denying my claim the first time even having the size of tennis ball hail damage, Brian took the time to put a supplement and he navigated everything with my insurance company. The roof looks fantastic! From the office to the actual roof installer, everyone worked really hard.”
“Great experience with Brandon R. Did a great job, and made the whole process easy. Would definitely recommend them!”
“I had an incredible experience with Pinnacle Roofing! They replaced my roof and gutters, and we couldn't be any happier with the results. The entire process was seamless, professional, and stress-free thanks to Brandon R.”
“Very efficient. Finished in a day and a half. Matt always kept me posted on every step of the process. The roofing crew was very respectful and did a great cleanup job. I would highly recommend.”
“I had an amazing experience with Pinnacle Roofing! They replaced my roof and gutters, and I couldn't be happier with the results. A special shout out to Brad Clark for being so helpful, communicative, and making sure everything was taken care of. The quality of the roof and gutters is outstanding.”
“Brad was very easy and thorough to work with. He provided a quick and accurate quote for repair. I highly recommend Pinnacle Roofing for your siding needs.”
“Had the best experience with Brett Clark, the technician who came to save the day because of our roof damage. He was prompt, explained everything with great detail, and was the kindest man! If we ever have issues again, he'll be my first call!”
“Kim was so helpful and answered all my questions, got me scheduled and was so nice to talk to!”
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